Your Privacy Is Our
Top Priority

1 Introduction & Applicability

33fb ("we", "our", or "platform") provides a secure online gaming and sports betting service for players in Bangladesh. This privacy policy ("policy") describes how we use, store, and protect personal information collected through our website 33fb.lat and all related services.

This policy applies to all individuals who visit the 33fb website, registered members, and anyone who uses any service through our platform. By using our site, you voluntarily consent to the data collection and processing practices described in this policy.

We reserve the right to update this policy from time to time. Any significant changes will be clearly published on the site. Continuing to use the site after changes are made will be taken to mean that you have accepted the updated policy.

2 What Types of Information We Collect

We collect the following types of information in order to operate the 33fb platform and provide a better service:

2.1 Information You Provide Directly

This section covers information you provide yourself when you create an account on 33fb, carry out financial transactions, or contact our support team. This includes:

• Full name, date of birth, and nationality
• Valid email address and contact details
• Linked mobile banking number (bKash, Nagad, or Rocket)
• Copy of national ID card or passport for account verification
• Transaction history, deposit and withdrawal records
• Messages sent to customer support and contact details

2.2 Information Collected Automatically

When you browse the 33fb site, some technical information is collected automatically. This includes:

• IP address and device identification information
• Browser type, operating system, and screen resolution
• Source of visit (referral URL)
• Pages visited, click data, and session duration
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we receive verified information from third-party service providers, such as identity verification agencies or payment processing partners. This information is used solely for the purpose of fraud prevention and account security.

3 Purposes for Using Information

Information collected on 33fb is used only for lawful and clearly defined purposes. We process your information for the following reasons:

• Account management: For registration, login, password reset, and overall account administration.
• Financial transaction processing: To facilitate deposits and withdrawals via bKash, Nagad, and Rocket.
• Age and identity verification: To ensure that only those aged 21 or above can access the platform.
• Fraud and money laundering prevention: To maintain the security and integrity of the platform.
• Customer support: To resolve your questions and complaints promptly.
• Service improvement: To analyse user experience and further improve the platform.
• Responsible gaming: To identify patterns of excessive gambling and provide the necessary support.
• Legal compliance: To comply with applicable laws and regulations and to respond to legitimate requests from authorities.

4 Disclosure & Third-Party Sharing

33fb does not share your personal information with any unauthorised third parties. However, information may be disclosed in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted third-party partners for payment processing, identity verification, and technical infrastructure management. These partners receive only the information necessary to carry out specific tasks and are contractually bound to follow privacy standards of the same level.

4.2 Legal Obligations

We may be legally required to disclose relevant information in response to a court order, legal investigation, or a legitimate demand from authorities. In such circumstances we provide only the minimum information necessary.

4.3 Business Restructuring

If 33fb undergoes a merger, acquisition, or asset transfer, user information may form part of the transferred assets. In such a case, however, we will notify users in a timely manner and ensure the same standard of protection is maintained.

5 Cookies & Tracking Technologies

The 33fb website uses cookies and similar technologies to improve the browsing experience and ensure the functionality of the service.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the site — such as maintaining login sessions, keeping form data secure, and ensuring security. These cookies cannot be disabled.

5.2 Analytical Cookies

We use analytical cookies to understand patterns of site usage. This helps us improve the quality of our service. The data collected by these cookies is completely anonymous.

5.3 Cookie Controls

You can accept or reject cookies by changing your browser settings. Please note, however, that disabling essential cookies may disrupt some important functionality of the site.

6 Data Security Measures

33fb has put in place industry-standard technical and organisational measures to ensure the security of your personal information:

• SSL encryption: 256-bit SSL encryption is active on all pages of the site, keeping data transmission fully secure.
• Secure data storage: Sensitive information is stored in encrypted form on secured servers.
• Access controls: Only authorised personnel have access to the personal information they need.
• Regular security assessments: Regular security reviews are conducted to identify potential vulnerabilities.
• Two-factor authentication: An additional verification layer is available to prevent unauthorised access to accounts.
• Data minimisation policy: We collect and store only the minimum information necessary to provide the service.

7 Data Retention Period

33fb retains your personal information only for as long as it is needed to fulfil the purposes described in this policy. Specifically:

• Active accounts: All information is retained for as long as the account remains active.
• Closed accounts: Even after an account is closed, certain information may be retained for a specified period due to legal and regulatory obligations.
• Transaction records: Financial transaction data is maintained for the period required by law.
• Communication records: Records of conversations with customer support are retained for a set period for the purpose of ensuring service quality.

8 User Rights

As a user of the 33fb platform, you have certain important rights over your own information:

8.1 Right of Access

You have the right to request information about what data 33fb holds about you. We process such requests within a reasonable time.

8.2 Right to Rectification

If there is any inaccuracy or incompleteness in your personal information, you may request that it be corrected. Some information can be updated directly from your account profile.

8.3 Right to Erasure

In certain circumstances you may request the deletion of your personal information. However, due to legal obligations, it may not be possible to delete some information before a set period has elapsed.

8.4 Right to Object to Processing

You may object to certain types of data processing. We will consider your objection and will stop that processing unless there is a legitimate reason not to.

8.5 Right to Data Portability

You may request a copy of your personal information in a structured and commonly readable format.

9 Protection of Minors' Privacy

33fb is for those aged 21 or above only. We do not knowingly collect personal information from anyone under the age of 21. If it comes to our attention that information about a minor has been collected unintentionally, we take immediate steps to delete that information from our systems.

If you believe that a minor has registered on 33fb, please contact us at [email protected].

10 International Data Transfers

33fb primarily serves users in Bangladesh. However, due to the nature of the technical infrastructure, in some cases information may be processed on servers located in other countries. For any such international transfer we ensure that the standard of data protection is consistent with this policy.

All third-party partners who transfer data are contractually bound to apply appropriate security measures and follow privacy standards consistent with ours.

11 Responsible Gaming & Data Use

33fb places the highest importance on responsible gaming. To this end, we analyse data relating to users' gaming behaviour in order to identify unusual patterns. If signs of problematic gaming behaviour are observed in a user, we take active steps to provide support.

To learn more about responsible gaming, visit our responsible gaming page.

12 Policy Changes & Updates

We periodically review and update this privacy policy. For any significant changes:

• The updated policy will be published on the site and the date of the change will be noted.
• For material changes, registered users may be notified by email.
• Continuing to use the site after changes are made will be taken to mean that you have accepted the updated policy.
• If you do not agree with the updated policy, please contact us or request that your account be closed.

13 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact our privacy team. The 33fb support team is available 24 hours a day, 7 days a week in both Bengali and English.